Frequently Asked Questions

Medreen is a medical tourism facilitation and coordination service that helps international patients connect with independent hospitals and doctors in India and supports the journey with scheduling, coordination, logistics assistance, and follow-up planning.

No. Medreen is not a hospital, clinic, or medical provider. Medical advice, diagnosis, and treatment are provided only by licensed doctors and hospitals.

You share your basic details and medical reports (if available). Medreen coordinates a review with relevant specialists or hospitals, shares a clear treatment pathway and timeline, and helps coordinate appointments, travel support, and post-treatment follow-ups.

Not always. If you already have reports (X-ray/MRI/CT, lab tests, doctor notes), sharing them helps speed up evaluation and estimates. If not, Medreen can guide you on what tests are typically required.

Timelines vary based on specialty and report availability. In most cases, Medreen shares next steps after reviewing your details and coordinating with the relevant provider.

No. Treatment outcomes depend on your medical condition and the treating doctor/hospital. Medreen does not guarantee results, timelines, or recovery outcomes.

Medreen works with independent hospitals and specialists and aims to coordinate with verified providers. Final treatment decisions and care delivery remain the responsibility of the hospital and doctor.

Medreen shares a structured estimate with inclusions and exclusions. Typical inclusions may cover hospital charges, surgeon/anesthesia fees (if applicable), standard diagnostics during admission, and basic medicines. Final costs depend on your medical case and hospital quote.

Costs may change due to implant or device choice, length of stay, ICU requirement, additional tests, complications, or treatment plan changes recommended by the treating doctor/hospital.

Yes, Medreen can coordinate an online/video consultation where available. Any fees, if applicable, are shared before booking.

Some services may include a fee (for example, a paid consultation step in certain cases). Charges and refund rules are communicated before payment.

Refunds depend on the service and provider policies (hospital deposits, appointment blocks, third-party bookings). Medreen shares the applicable cancellation and refund terms before collecting any payment.

Medreen can support coordination for travel logistics and required documentation, but visa approval depends on your embassy and application process. Medreen does not guarantee visa approval.

Sometimes, depending on your policy and plan. Medreen can help prepare documents (invoice, discharge summary, medical notes), but insurer approvals are not guaranteed.

Typically: passport basic details, diagnosis summary, reports (X-ray/MRI/CT/labs if available), current medications, and past medical history (diabetes/BP/heart issues). Requirements may vary by specialty.

Medreen follows its Privacy Policy and uses your data only to coordinate evaluation, estimates, appointments, and treatment planning with relevant providers. You should avoid sharing unnecessary personal details.

Yes. We often recommend a companion for older patients or major procedures. Medreen can also coordinate on-ground assistance depending on the selected service plan.

Medreen helps coordinate discharge documents and follow-up scheduling. If needed, tele-follow-ups with the treating team can be arranged based on provider availability.

No. If you experience a medical emergency, contact local emergency services immediately or go to the nearest hospital. Medreen is not an emergency medical provider.

You can reach us via the contact form on the website or email us at [email protected]. You may also provide your WhatsApp number for quicker coordination.