Q1: How do I know which surgery I actually need?
A: You share your reports (X-ray/MRI + doctor notes). We arrange a specialist review and explain the recommended option clearly. Medreen does not give medical advice — the treating doctor does.
Q2: How fast can treatment be scheduled?
A: It depends on surgeon availability, hospital slots, and your pre-op tests. We aim to share a realistic timeline after reports review and once you select a provider.
Q3: What is included in the cost estimate?
A: We provide a written estimate with inclusions and exclusions. Typically, estimates may include hospital stay, OT charges, surgeon/anesthesia fees, basic medicines during admission, and standard diagnostics. Implants and premium rooms can change the number.
Q4: What can increase the final cost?
A: Most common reasons: Premium implant choice; Longer hospital stay / ICU stay; Additional tests due to health conditions (diabetes, heart risk, infections); Complications needing extra care. We highlight these “cost movers” upfront.
Q5: Do you guarantee the same price shown on the website?
A: No — the website shows benchmarks. Final pricing is confirmed after medical review and a hospital quote.
Q6: Will I need physiotherapy after joint replacement?
A: Most patients do. Rehab is a major part of recovery. We coordinate the plan and follow-ups, but the doctor/physio team sets what’s medically required.
Q7: Can someone stay with me during treatment?
A: Yes. We encourage a companion for many cases (especially ages 60+). We can also coordinate on-ground help/support, depending on what you choose.
Q8: How does the doctor consultation work?
A: After you submit details, we can schedule a video consultation. If your model includes a paid consult ($20–$25), we collect payment and confirm the appointment.
Q9: Can my US/UK/Canada insurance pay for treatment abroad?
A: Sometimes, but often not unless your policy includes international/elective treatment or out-of-network overseas coverage. We help you prepare documents for your insurer (invoice, medical notes, discharge summary), but approval depends on your insurer and plan.
Q10: What documents do you need from me for an estimate?
A: Typically: Passport (basic details); Diagnosis note / current doctor summary; X-ray/MRI reports (if available); Current medication list; Past medical history (diabetes, BP, heart issues).
Q11: What are the biggest risks patients worry about?
A: Usually: safety, communication, post-op follow-up, and unexpected costs. We reduce this by using verified hospitals, clear written estimates, and a structured follow-up plan.
Q12: What happens after I return home?
A: We coordinate discharge documents and a follow-up schedule. If you need continued physiotherapy or check-ins, we help arrange tele-follow-ups with the treating team.
Q13: Do you handle refunds if the patient cancels?
A: Refunds depend on hospital/provider cancellation rules and timing (deposits, booking blocks, etc.). We share the policy before any payment is made.
Q14: Is Medreen a hospital or medical provider?
A: No. Medreen is a facilitator/coordination service. Medical decisions and treatment are provided by licensed hospitals/doctors.
